Easy to start, hard to continue
January 17, 2022

Easy to start, hard to continue

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with New Relic

We use New Relic for monitoring of websites, to get insights especially in errors, but also performance and latencies. There was initially some experimentation for other services as well, but the internal tools fulfilled those needs without the added costs of New Relic. The product as it is works well for the web use-case, but there are other competing offers out there.
  • Present information in a good way (GUI)
  • Performance of the application
  • Easy to use
  • The main issue with New Relic is their aggressive salespeople
  • The pricing model quickly becomes expensive.
  • Aggressive sales people
Initially, a lot of our error reporting was handled by New Relic. As we've progressed, I find myself less and less willing to click around in the interface as it leads to calls and emails from sales. This is highly unfortunate, as it hampers your willingness to explore and find new features.
Moving fully to the cloud actually made us less reliant on New Relic, as a lot of out-of-the-box support usually comes when adopting a cloud-native approach. Also, to gain the most value, you'd need to run New Relic in all your layers, ranging from load balancers to databases and in-between.
We disabled the last new relic alert recently to instead rely on Grafana and other open-source products.

Do you think New Relic delivers good value for the price?

No

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

No

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

No

You can come a long way with open source alternatives, that don't have the same monetary impact. It depends on familiarity - if you have no prior experience in monitoring New Relic is extremely fast and easy to get started with. If in a company where some previous alternatives exist, you might be better of extending those.