New Relic experience
January 18, 2022

New Relic experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

Our company uses the New Relic for the monitoring and alerting initially. But along the way, as the New Relic keeps increasing the number of features, we as engineering also explore and learn more about the features. There are a lot of useful features that increase the visibility of our system condition in any segment in our stack, including Mobile Apps & browsers, API, Cluster, Infrastructure, Database, and many other services. New Relic also helps to detect anomalies in our system easier, make troubleshooting more simple, and monitor as comprehensive as our needs. The capability of New Relic is not limited to a system but also helps our business by monitoring the SLA and other business metrics that we can define by ourselves.
  • Clear visibility for each part or the whole part of the system
  • Monitoring and Alerting is not limited for the system needs, but also business needs
  • We can define metrics or create any dashboard by ourselves
  • As we are trying to monitor the expenses in our multi-cloud system, the GCP integration did not have the cost monitoring yet as it does in AWS integration
  • As we are using the SQS and Pub/Sub, we cannot find the capability for the queue data analysis feature
  • Help to detect anomalies in our system faster and make the troubleshooting easier
  • We can track and monitor any metrics that we can define by ourselves and make better decisions for the system or for the business
  • It comes with an expensive price tag and a high learning curve as the number of features keep increasing
In our organization, we are using a multi-cloud system so having New Relic as our monitoring system help to keep the homogeneity and simplicity rather than using a separate monitoring system that comes with each cloud platform.
We do not have any migration experience from on-prem to the cloud, but we do have the experience of New Relic helping us to accelerate the implementation of our newly multi-cloud system. We do not need to learn or create a new monitoring system in the newly integrated cloud platform, but we are just using the New Relic as the way to go.
The comprehensive monitoring and alerting that New Relic provides help to detect the anomalies and notice the team faster. Also, the troubleshooting becomes faster because the system visibility is clear and help to find the issue faster

Do you think New Relic delivers good value for the price?

Not sure

Are you happy with New Relic's feature set?


Did New Relic live up to sales and marketing promises?


Did implementation of New Relic go as expected?


Would you buy New Relic again?


New Relic has so many great features that would be helpful but it come with an expensive price tag. If your company only needs some part of it, I do recommend choosing the less pricey one or just building your monitoring system using open source. But if your company growth is doing great and you want to improve by having visibility in each aspect of your system and integrating with business needs, New Relic is the way.