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NEXGEN is a good Asset Management tool with a personal touch.
June 24, 2022

NEXGEN is a good Asset Management tool with a personal touch.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • NEXGEN Mobile

Overall Satisfaction with NEXGEN Asset Management

NEXGEN is used to track our assets and their associated details, enter work orders for tracking stage and status of the work order, create preventive maintenance requests at scheduled times, compile historical data of assets, and begin to use for reliability tracking of assets. The main issue we currently struggle with is the base program does not have a great way of tracking data for cause and failure analysis, which has required us to utilize "user-defined fields" to enter and track the data. To the credit of NEXGEN, user-defined fields and customization are allowed to assist customers who are using NEXGEN beyond its actual design, which hopefully cause and failure analysis will be a near-future consideration for them.
  • Provide comprehensive work order tracking.
  • Create schedule and create preventive maintenance schedules
  • Warehouse inventory great job for a asset management system
  • Checklists have the option of entering values instead of just a "pass"
  • Have Root Cause and Failure fields
  • Continue to improve Reporting, it is better but still clunky
  • Scheduling calendar is ineffective for our needs
  • Decrease travel time by reviewing groups of work orders for scheduling multiple jobs at one location.
  • Improved work order completion rate by giving us an effective work status review tool.
  • Improved communication between all parties by having updated information in one location (on the work order).
NEXGEN Mobile does give simplistic access to a mobile device and it makes it easier to complete simple tasks in the field. I rated it an 8 because the search function is still clunky on the mobile app and we have intermittent problems with connections, especially after an update; these tend to correct themselves within a day or so.
We are using NEXGEN in a totally different manner than I used other systems, so it is not feasible to compare.

Do you think NEXGEN Asset Management delivers good value for the price?

Yes

Are you happy with NEXGEN Asset Management's feature set?

Yes

Did NEXGEN Asset Management live up to sales and marketing promises?

Yes

Did implementation of NEXGEN Asset Management go as expected?

Yes

Would you buy NEXGEN Asset Management again?

Yes

NEXGEN works extremely well as a system for tracking assets and the maintenance that is required to keep those assets operational. The workflow can be custom tailored for an individual company's needs and notifications can be easily made to individuals or groups. NEXGEN also allows for the costing of labor, equipment, and parts onto the work order, which easily gives historical costing data for each asset.