NextGen Review - Cardiology
January 07, 2025
NextGen Review - Cardiology
Score 8 out of 10
Vetted Review
Verified User
Software Version
NextGen Enterprise EHR
Overall Satisfaction with NextGen Healthcare EHR
We use NextGen Healthcare EHR as our EHR and our Practice Management system. So we schedule appointments through there but also contain medical records, build progress notes, bill office visits, send labs, etc. As a cardiology group we are a specialty that not many EMR systems can provide what we need, NextGen has given us opportunities to customize templates and tailor workflows to our culture.
Pros
- Amazing account managers that will escalate items when needed and also help answer any questions or concerns we may have. They facilitate projects for us as well.
- Recently they brought on TSI which knows a lot about cardiology and has already helped us improve workflows and cut down on clicks.
- NextGen also has an amazing HQM webpage to help with MIPS and CMS guidelines.
Cons
- I think they could improve on some of the knowledge level their techs have when we create a case. We do not always have the best experience.
- Also they could improve on having a little more support for clients that are hosted by them.
- Updating the software a bit to have less clicks is a good option for them as well to improve.
- By improving some of the workflows when bringing on TSI the impact has been positive as we have been able to shift staff roles to handle a wider variety of things instead of having to hire new.
We do not use these capabilities, we use a 3rd party vendor.
Do you think NextGen Healthcare EHR delivers good value for the price?
Yes
Are you happy with NextGen Healthcare EHR's feature set?
Yes
Did NextGen Healthcare EHR live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NextGen Healthcare EHR go as expected?
No
Would you buy NextGen Healthcare EHR again?
Yes
Comments
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