Item: Nextiva Contact Center
Rating: 9
Author: Fabiana Pareja

Use Cases and Deployment Scope

This software helped us in a great way, with the way we were serving our customers. It has a technical service that helped us in the eventualities that we could have. Its integration with other tools such as social networks, email, calls and messages, ensures that the fluid communication with the client is not lost.

Pros and Cons

The automatic responses in chats, welcome emails and notification emails have simplified the team's tasks, as we have been able to solve problems easily and make customers feel special.
Its interface is very interactive and easy to understand for our agents, making their work faster and more efficient.
Complaint monitoring is a very important function to know the problems and give prompt response to customers.

Sometimes the system does not notify us when there is an incoming call, on hold or an email has arrived.
It happened to us only a couple of times, that the system tried to crash and the screen froze. I don't know if it was software or computer problems.
There is a slow learning curve to add all the information to the software database.

Return on Investment

This software is a great investment, because it has tools and functions that allow agents to work more efficiently, increasing productivity and performance.
Although the installation and start-up of the entire system takes time, once activated, the entire team begins to work harmoniously, resulting in fewer hours invested per client.

Key Insights

Do you think Nextiva Contact Center delivers good value for the price?

Yes

Are you happy with Nextiva Contact Center's feature set?

Yes

Did Nextiva Contact Center live up to sales and marketing promises?

Yes

Did implementation of Nextiva Contact Center go as expected?

Yes

Would you buy Nextiva Contact Center again?

Yes

Likelihood to Recommend

If you need a software that helps you improve communications with customers in different channels, Nextiva VoIP Call Center is the best, because not only improved communication with each customer helping to solve their situation, but allowed each agent could serve more customers daily in an easy and organized way.

Nextiva VoIP Call Center is the best call system that improved our communication with our customers

Overall Satisfaction with Nextiva VoIP Call Center