Nice Nice Survey
June 21, 2022
Nice Nice Survey
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone
NICE CXone is the best running product. Previously we used Nice CXone for our inbound and outbound calls. Before, we used Cisco Finesse as our tool, but then our client decided to use Nice CXone for all Voice domains.
- Inbound calls
- Outbound call
- Auto dialer
- Improper Display
- Sound Quality
- Device make
- Agent urgency to answer calls.
- Cant use VPN to connect in INDIA
- Agent productivity.
Yes, We have customised the platform as per user requirements to take it ahead with more productivity while working.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes