Overall Satisfaction with NICE CXone (formerly NICE inContact)
Since day [one] NICE CXone (formerly NICE inContact) [had] a very friendly interface, very easy to use, [and] even [...] has a lot of options you can choose to run depending on the information you need to get from the system. The platform is used [among] all the production level[s] [but] sometimes it suffers from irregular disconnections or get[s] stuck in a state [that] does not allow you to change it when using MAX but can be fixed if you refresh the app.
- Easy to use
- Include a high variety of options for reports
- Built in apps
- Connectivity
- Helps to reduce costs
- High security platform
- High compatibility with 3rd party apps
Th ability to create and customize reports help the RTAs to have an easier report build and less time cost reports.
Not Sure
NICE CXone Feature Ratings
Using NICE CXone (formerly NICE inContact)
The tool is used along all preductiopn level including Agents, RTAs, Supervisors and Managers.
1 - Very few skills are required to the day to day use of Nice is needed.
- Taking Calls
- Run reports
- Outbound calling
- Run multiple reports in one click.
- create scripts