Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used by the entire organization, we have to call many people of all types and ages per day, as we are from the customer service area, so NICE CXone makes life easier for the entire company by being the fastest way. Effective of making many calls by many people simultaneously.
- Increased efficiency
- Reduced costs
My NICE CXone is already the way the company leaves it because I'm a technician. Because I make several calls a day I've made numerous scripts for several different cases that I deal with. My closest colleagues also did the same thing for better performance and faster to the customer.
I give it a nine thanks to my great experience making calls through NICE CXone, I still haven't had the opportunity to use all the tools provided by the platform, but as soon as I get to it, I hope to be able to give it a 10, as I have nothing to complain about the tool.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Would you buy NICE CXone again?
It is suitable for companies of all sizes. NICE CXone is more suitable for medium, large, and giant associations, as it allows use by many people at the same time and very quickly, but maybe not so recommended for small associations that can be presented by another option because it is not so much demand of links.