Item: NICE CXone
Rating: 8
Author: Douglas Silva

Use Cases and Deployment Scope

NICE CXone is being used by the entire organization, we have to call many people of all types and ages per day, as we are from the customer service area, so NICE CXone makes life easier for the entire company by being the fastest way. Effective of making many calls by many people simultaneously.

Pros and Cons

Good connections
Ease of use
Great fast

Group call
Calls followed faster
Louder volume

Return on Investment

Increased efficiency
Reduced costs
Velocity

Customization

My NICE CXone is already the way the company leaves it because I'm a technician. Because I make several calls a day I've made numerous scripts for several different cases that I deal with. My closest colleagues also did the same thing for better performance and faster to the customer.

Usability

I give it a nine thanks to my great experience making calls through NICE CXone, I still haven't had the opportunity to use all the tools provided by the platform, but as soon as I get to it, I hope to be able to give it a 10, as I have nothing to complain about the tool.

Reporting Capabilities

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Other Software Used

DPS Outlook Office, Teams Manager for Microsoft Teams, Discord

Likelihood to Recommend

It is suitable for companies of all sizes. NICE CXone is more suitable for medium, large, and giant associations, as it allows use by many people at the same time and very quickly, but maybe not so recommended for small associations that can be presented by another option because it is not so much demand of links.

My experience with NICE CXone

Overall Satisfaction with NICE CXone (formerly NICE inContact)