Great solution for sales floor management
June 14, 2021
Great solution for sales floor management
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We are using Nice CXone for our Sales Department. We needed a new call center solution to be able to have callback features, prompts, and also better data and reporting over the leads. Additionally, they work with Ring Central which we have a good relationship with. It's been a very user friendly interface compared to a competitor we used before.
- Easy to find menu and dashboard.
- Keeps a history of all changes made to make sure no unauthorized user makes changes.
- Ability to require a disposition after every call.
- Overwhelming to learn in the beginning.
- Have to go to two different sections sometimes when making a user change.
- Has helped us keep better track of our leads.
- Has trouble integrating with our CRM.
- Set up was extremely organized.
Personalized call scripts and prompts based on our different campaigns.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes