NICE CXone Review
June 13, 2021
NICE CXone Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Nice CXone is being used by almost everyone at the company I am currently working for and is extremely useful as it allows for display of schedules along with basic and advanced phone settings as well as being able to easily transfer person to one place or another and allows for fluid movement between calls.
- Easy to use.
- Makes it simple to do transfers + scheduling calls.
- Keeps track of schedule per employee.
- I think as of now I honestly have no issues with it and believe the only thing it can benefit from is if the widget is able to be shaped differently to allow more space for other items on a desktop.
- I think its been very well for the business as this is the main way people use to make and take calls.
N/A I am only a regular employee.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes