NICE CXone became fundamental for us!
June 13, 2021
NICE CXone became fundamental for us!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used by all departments of the company that work with customer service. We use it to get in touch with customers and provide complete assistance for each case.
- One of the strongest points for sure is the fluidity of the user's design, which makes productivity faster, work more practical overall.
- Being able to customize an experience with children, such as disabling and enabling notification children is very nice.
- Ease of activating and deactivating our breaks descriptively helps a lot during the day to day and this ends up becoming a very strong point too.
- One of the points to be improved is the fact that it is necessary to dial +55 before the customer's telephone number, there could be a location system that already identifies the country we are in so we can speed it up a little more.
- Call history could leave more calls in the log, from what I've seen they only record two contacts and then stop recording. A complete history would be good.
- It could also have a competency identification system so that we don't have to choose whenever we start a new contact.
- Increasing productivity increases our customer satisfaction and the satisfaction was huge, a big change for us.
We can customize our NICE CXone experience in a few spots here, but I haven't needed to create custom reports yet because the ones you already have are pretty satisfying and already help us a lot.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes