Patient Scheduler
June 15, 2021
Patient Scheduler
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is being used by the Hoag Scheduling department to schedule patients for appointments. It has been efficient to schedule patients quickly. NICE CXone has especially been useful during the COVID-19 pandemic to schedule patients without direct contact. It has allowed us to track the number of calls, which allows us to focus on helping more patients while being efficient.
- Tracks users and their call statistics.
- Allows users to talk with clients without contact, which is safe during the pandemic.
- Helps users efficiently assist clients with customer service needs.
- Sometimes calls are dropped suddenly.
- Some calls come through even when users do not pick up the call.
- Some calls show up as "refused" even if the user picks up the call.
- Positive return on investment.
- Improved customer satisfaction.
- Improved user efficiency.
It has been easy to keep track of user call statistics such as call volumes, call times, dropped calls, refused calls, hold times, etc. The dashboard can also be conveniently customized to view different call statistics for different departments within the larger scheduling department. It has been efficient for tracking user productivity.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes