Nice Experience User
June 15, 2021
Nice Experience User
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
It is being used for our quality department to record calls for quality assurance. Professionalism & accuracy on calls.
- Options to locate calls.
- Replay feature.
- Allow you to find calls with pre-selected detail.
- None at this time
- We can pull any call the analyst receives.
- All calls are recorded.
I am able to locate just about any call that came into our analyst. I can utilize the function to playback a recording with a selected date & time.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes