Overall Satisfaction with NICE CXone (formerly NICE inContact)
[NICE CXone (formerly NICE inContact)] is used by [the] entire organization[.] I really like [NICE CXone] because we work [within the call center and] always get in touch with the customer[.] [NICE CXone] makes it much easier because our calls don't drop or fail, making the work more efficient[.]
- Great calls
- Perfect video calls
- Break monitoring system
- Great means of communication
- It would be nice to let you know when the break is over
- It's too bad to have to put +55 on all calls
- Sometimes the call drops
- The calls don't keep dropping
- You can call anywhere
- And it made the company's communication excellent
The platform is customized in a way that brings a lot [for the] organization, making our work much better.
Yes - NICE [CXone (formerly NICE inContact)] replaced Verisys, the other system was giving a lot of problems with connections and made the work very difficult.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes