Perfect for your company
June 16, 2021

Perfect for your company

Gustavo Araujo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

[NICE CXone (formerly NICE inContact)] is used by [the] entire organization[.] I really like [NICE CXone] because we work [within the call center and] always get in touch with the customer[.] [NICE CXone] makes it much easier because our calls don't drop or fail, making the work more efficient[.]
  • Great calls
  • Perfect video calls
  • Break monitoring system
  • Great means of communication
  • It would be nice to let you know when the break is over
  • It's too bad to have to put +55 on all calls
  • Sometimes the call drops
  • The calls don't keep dropping
  • You can call anywhere
  • And it made the company's communication excellent
The platform is customized in a way that brings a lot [for the] organization, making our work much better.
[NICE CXone (formerly NICE inContact)] is very fast, practical and agile. For those who are in doubt whether or not to use NICE [CXone] I can say that it is a great choice for your company or for your personal use[.] You can be sure that it will greatly facilitate the work of your employees or your own work.
I only use the report that shows how many calls and breaks we made per day, making our work more effective.
Yes - NICE [CXone (formerly NICE inContact)] replaced Verisys, the other system was giving a lot of problems with connections and made the work very difficult.

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

[With NICE CXone (formerly NICE inContact)] we don't need to keep putting the card numbers in all calls, making our work easier and making our service more agile[.]

NICE CXone Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10