Overall Satisfaction with NICE CXone (formerly NICE inContact)
Senture uses [NICE CXone (formerly NICE inContact)] by allowing us to contact clientele using chat and telephone. We use this to answer questions and start/help with applications. We contact clientele and clients call us through this reliable website. NICE [CXone] lets us know how many callers we have in line and organizes the calls by the needs of the caller.
- Organizes callers by amount and caller needs
- Gives options of different ways to chat
- Very reliable fast connection
- Could have better disposition options
- Could be organized by language
- Could have interpreter call button
- Made communicating with clients a lot easier
- Helps get applications done quicker
- Was able to reach out to more clients at a fast pace
I have customized the [NICE CXone (formerly NICE inContact)] platform by using personal call scripts made by me and my supervisor. Lets you know the reason the caller is calling. NICE has let me create and customize reports to send to my supervisors. NICE [CXone] lets me personalize my desktop/calls and work at my pace.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes