More efficiency for your company.
June 17, 2021

More efficiency for your company.

Ana Gomes | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NICE CXone (formerly NICE inContact)

The entire organization uses [NICE CXone (formerly NICE inContact)] to get in touch with the customers of the bank. NICE [CXone] is a great option for those who work with call center and Fraud prevention because we who work with call center always get in touch with the customer and [NICE CXone] makes this a lot easier.
  • Video calls
  • Call transfer
  • Break monitoring
  • Notify when pause ends
  • Sometimes NICE [CXone] drops the call
  • Leave links silent
  • NICE [CXone] is very practical, easy and agile
  • Increased the efficiency of my work
  • It's a super safe tool
NICE [CXone (formerly NICE inContact)] is a great and safe tool for the entire company, but it still needs some adjustments like not needing to put the country code before every call, but putting everything together, NICE [CXone] surpassed expectations.
Yes - NICE [CXone] has replaced Verisys. Because the other system was giving a lot of problems with connections and made the work very difficult.

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

NICE [CXone (formerly NICE inContact)] is great for communicating within the company and outside the company. With NICE [CXone (formerly NICE inContact)] I don't need to keep putting card numbers before making a call and I don't really like having to put +55 in front of every number in every call.

NICE CXone Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer surveys
10
Customer interaction analytics
10