More efficiency for your company.
June 17, 2021
More efficiency for your company.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
The entire organization uses [NICE CXone (formerly NICE inContact)] to get in touch with the customers of the bank. NICE [CXone] is a great option for those who work with call center and Fraud prevention because we who work with call center always get in touch with the customer and [NICE CXone] makes this a lot easier.
- Video calls
- Call transfer
- Break monitoring
- Notify when pause ends
- Sometimes NICE [CXone] drops the call
- Leave links silent
- NICE [CXone] is very practical, easy and agile
- Increased the efficiency of my work
- It's a super safe tool
With NICE [CXone (formerly NICE inContact)] I feel that the communication between the employees themselves and the connections with the customers became very effective. And currently the only report we use is how many exact calls we made per day.
Yes - NICE [CXone] has replaced Verisys. Because the other system was giving a lot of problems with connections and made the work very difficult.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes