Item: NICE CXone
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Well, NICE CXone (formerly NICE inContact) which is how [make] calls, is a significant phone call software for our job, its being used by a department of call receipts, and helps to monitor our activities. With the installation of NICE CXone (formerly NICE inContact), our calls stayed 80% more effective and cheaper for my company.

Pros and Cons

Unlike other software on the market, NICE CXone (formerly NICE inContact) is exceptionally good at stabilizing calls
It does not have delays even being in two different points of the country
It has an intelligent design and is easy to use, it also has very effective training, teaching all the tools

Option to mute the microphone
More range of colors to change the appearance of the program

Return on Investment

I would not have investments on the tool.

Customization

My superiors modified the software for our best use in the company, it made all call management and call transfers easier.

Usability

Because it is one of the most efficient telephone software, we have our incompatibility in the systems, some calls have a microphone muted by the program, making it difficult to connect to the dialer.

Reporting Capabilities

Superficially analyzing the tool, it opens up a range of great options for managing reports, and it has been effective for my boss.

Products Replaced

Yes - Softphone Avaya, because the NICE CXone (formerly NICE inContact) had more compatibility with our systems and more efficiency in managing calls, also because of the cost-effectiveness, becoming more interesting to see business.

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Other Software Used

Avaya Cloud Office

Likelihood to Recommend

The best scenario to act with a lot of influence is in telemarketing and telesales companies, as the easy use and stability of the software helps to establish 80% effectiveness in receiving calls. The worst scenario would be in companies that physical contact is the best sales format in the business. Like construction companies, mechanics, gas stations.

The best is now. and the best is with NICE CXone (formerly NICE inContact)

Overall Satisfaction with NICE CXone (formerly NICE inContact)