Overall Satisfaction with NICE CXone (formerly NICE inContact)
[NICE CXone (formerly NICE inContact)] has allowed us to wrangle all our scheduling into a more organized, data-driven approach towards scheduling. It has given us quantitative data to examine the exact levels of personal care we are giving each modality we service. Further, it has allowed us to leverage existing strengths we have and more towards an even more organized approach to patient care & scheduling.
- Date Driven Results
- Exact understanding of quality of service provided
- What days or times of day we are busiest.
- More Out of the Box Reporting Functionality
- Google Chrome browser often cranky and uncooperative
- Positive
- Given us much more digestible info on our scheduling process
- Much more quantitative control over raw volume of monthly calls received
Not really, only had a month.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes