Item: NICE CXone
Rating: 10
Author: Megan Binder

Use Cases and Deployment Scope

We use this service to call and receive calls from patients, pharmacies, and specialists. Our entire department uses this service and it is very helpful when working from home. It is able to help us with training purposes, much better than using regular office phones would. We are able to call other co-workers as well, which is very beneficial.

Pros and Cons

Good technology
No issues
Speedy

Spam callers
Disposition sometimes disappears
Logs you out automatically sometimes

Customization

It leaves less work for the customer service team, which is very helpful.

Usability

It is fairly easy to use and very helpful when working in the customer service industry! It is user-friendly and allows for big organizations and companies to have many employees use the service at the same time, and transfer calls and see which other employees are available or on breaks or performing a certain task.

Reporting Capabilities

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

It is good for calling and receiving calls from patients and medical professionals, especially when working from home on laptops. It is well suited for big companies where there is a single customer service line that people need to reach, and it is good for placing those calls in a queue that will be passed on to the next available agent in line.

My NICE CXone Review

Overall Satisfaction with NICE CXone (formerly NICE inContact)