Sales Rep Review
June 25, 2021

Sales Rep Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

We all use the NICE CXone dialer as our phone system.

Pros

  • Gives you the opportunity to answer or reject
  • Gives us the chance to review you
  • Doesn't hang up with the 1st click
  • Glad you moved the accept & reject button down a little to see our timer to answer

Cons

  • [I feel it] Doesn't ring most of the time if the dialer isn't up on top of your screen
  • The dialer used to be in the way of our timer to see
  • It logs us out after so long that [I feel it] gets annoying
  • I don't like how it doesn't ring between calls if we have calls in queue
  • love not having to cold call
They keep improving it so that's good!

Do you think NiCE CXone Mpower delivers good value for the price?

Yes

Are you happy with NiCE CXone Mpower's feature set?

No

Did NiCE CXone Mpower live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NiCE CXone Mpower go as expected?

I wasn't involved with the implementation phase

Would you buy NiCE CXone Mpower again?

Yes

AiM
They did move the accept and reject screen down a little. I don't like how it logs us out after so many minutes. It gives you a message to see when you get an incoming call so that's cool! We were able to see our queue & what call it was now that's gone. I don't like having to choose a line when we call out to someone. That might be a company thing but I don't like it.

NiCE CXone Mpower Feature Ratings

2.5
Agent dashboard
6
Validate callers
3
Outbound response
3
Call forwarding
Not Rated
Click-to-call (CTC)
1
Warm transfer
5
Predictive dialing
3
Interactive voice response
1
REST APIs
1
Call scripts
1
Call tracking
4
Multichannel integration
1
CRM software integration
1
3.3
Inbound call routing
4
Omnichannel inbound routing
1
Recording
1
Quality management
4
Call analytics
5
Historical reporting
5
Live reporting
5
Customer surveys
1
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of NiCE CXone Mpower

  1. Home
  2. Contact Center Software
  3. NiCE CXone Mpower Reviews
  4. User Review of NiCE CXone Mpower