The most efficient outbound calling experience I've used to date!
Updated February 23, 2022
The most efficient outbound calling experience I've used to date!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone is a system that I (and my coworkers) use for making calls in MAX for reaching out to our prospective donors for a variety of different fundraising campaigns. I find that the way MAX displays names during the dial-out process for outbound calling is quite brilliant, as it allows me to become familiar with the donors and allows me time to practice pronouncing their names before they pick up the phone.
- Name displaying
- Snappy design
- Answering machine recognition.
- Displaying titles (ex. Mr./Mrs.) before call is picked up.
- High productivity.
- Efficient call transferring.
- Convenient call recording.
I find that the customizability lends a large helping hand in the aspects of being able to toggle different client calling campaigns on the fly. This way, if my superior requests that I have my call queue switched, I can change it if necessary. This saves a lot of time on the floor, as this was once a role that technicians in the background would need to change but is now in the hands of the individual agent.
Yes - It most certainly does. In fact, my years of expertise lie in the use of the LiveVox system of outbound tools and NICE CXone is an example of a program that has improved my outbound calling experience in every way there is. I simply could not imagine transitioning to another system than what I'm using now.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes