Item: NICE CXone
Rating: 10
Author: Eglee Soto

Use Cases and Deployment Scope

NICE CXone is amazing. I have been working with NICE CXone for more than 6 months. Every day, the quality of the calls is good and definitely easy to use and it's easy to track your progress. The platform offers you many useful tools to make your job easier. As a call center worker, I highly recommend it.

Pros and Cons

Quality
Track
Interactions

The way your track to progress.
The option to evaluate your interaction.
Easy to use.

Return on Investment

More communication

Customization

Really good! The evaluation is the only report we use and agent report.

Usability

Because it is a good system to work with and easy to use

Reporting Capabilities

The way that NICE show the reports is really easy to understand and keep it in track

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

NICE CXone works well for a call center. I like it so much but sometimes it freezes when I finish the calls in disposition, but otherwise, it works great.

I highly recommend NICE CXone if you want to give the best service

Overall Satisfaction with NICE CXone (formerly NICE inContact)