Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE CXone to research, train, and update consumer information as needed. NICE CXone addresses our customers to call in and be confident that they are talking to trusted employees who will not misuse their personal information while giving them the needed information and instruction to enroll in their insurance benefits.
- Positive impact with the customers.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Researching information is nicely done. It is very easy to find what you are looking for. Maybe an info button for new users. I had a few classmates who did not understand how to use NICE CXone at first. Maybe an info button for new users so that they will have guidance.