Really enjoying this new system and looking forward to its updates and improvements!
October 28, 2021
Really enjoying this new system and looking forward to its updates and improvements!
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use it as a phone answering system. It is currently being used by certain departments, but will soon be with the whole company. [In our experience] it causes issues with our representatives being able to hear customers and vice versa which results in the representatives having to restart their computers multiple times a day which backs up our queue.
- Separates queues.
- Easy access to buttons such as mute and hold.
- Easy to transfer.
- Not doing callbacks to customers automatically.
- Difficult to conference call.
- Difficulties in hearing and having to restart systems often.
- Better system.
- Easier to use than IWS.
- Faster log in times.
I have not therefore this question doesn't really apply to me.
Yes - It [replaced] IWS and they wanted it replaced to modernize I guess. I'm not really sure.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes