As easy as learning the letter A
November 01, 2021

As easy as learning the letter A

Jeronica Collins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

[I use NICE CXone] to track our schedules, it's how we get into our softphone, as well as SIms. It's a MUST use [for] us, as the company is working to take calls, [and] how we receive our calls. I have not had any problems with [the product] and I actually love how it's set up and is easy to use.
  • Break times
  • Tracks how many calls you have waiting and how many you [have] taken
  • It also is used to easily put your hours in for your time.
  • I love also how it shows [how many] agents [are] available or not if you are needing assistance.
  • Adding dark mode would help with eye vision for most.
  • A bigger dial pad.
  • There could sometimes be delays in the calls.
  • It's very understanding.
  • I would recommend for all jobs.
I have no access to that but as far I've heard from my supervisors they love [the product] just as much as we "employees" do!
[NICE CXone] is not hard to understand, [and the product] does not [have] so much to where you'll be confused. it's very organized and self-explanatory, I love it.
I don't [see] these sort of things but I have not heard any complaints from [either] of my bosses.

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

I wasn't involved with the implementation phase

Would you buy NICE CXone again?

Yes

I honestly think [NICE CXone] is well suited for all jobs it helps with those who manually type [their] time in and can reduce stress [on who] may have had a long day and forgot to add in their hours, so nice automatically tracks your hours upon your activity in NIce INContact. I LOVE IT!

NICE CXone Feature Ratings

Agent dashboard
10
Validate callers
10
Outbound response
8
Call forwarding
8
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10