Overall Satisfaction with NICE CXone (formerly NICE inContact)
[I use NICE CXone] to track our schedules, it's how we get into our softphone, as well as SIms. It's a MUST use [for] us, as the company is working to take calls, [and] how we receive our calls. I have not had any problems with [the product] and I actually love how it's set up and is easy to use.
- Break times
- Tracks how many calls you have waiting and how many you [have] taken
- It also is used to easily put your hours in for your time.
- I love also how it shows [how many] agents [are] available or not if you are needing assistance.
- Adding dark mode would help with eye vision for most.
- A bigger dial pad.
- There could sometimes be delays in the calls.
- It's very understanding.
- I would recommend for all jobs.
I have no access to that but as far I've heard from my supervisors they love [the product] just as much as we "employees" do!
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes