Good software with more pros than cons (experienced as a user, not as an admin)
November 01, 2021
Good software with more pros than cons (experienced as a user, not as an admin)

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Some of our departments use NICE CXone to contact customers. Also to present their current status/availability.
Pros
- Present the phone status.
- Quality of the sound is very good.
- Easy to use in the daily usage.
- Many statuses to choose from.
- Configuration options for the dashboard.
Cons
- The timeout of the dashboard could be longer.
- More flexibility to change colors of the dashboards / page (dark mode).
- Ease of use for the users to set their status.
- Dashboard shows lots of useful information in one view.
As a user, the only customization that I made is the dashboard view to suit my own personal preference. The manager is using custom reports to have a good overview of what is actually happening.
Not Sure
Do you think NICE CXone Mpower delivers good value for the price?
Not sure
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone Mpower go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone Mpower again?
Yes
Comments
Please log in to join the conversation