NICE CXone is a very nice system!
November 01, 2021
NICE CXone is a very nice system!

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Our whole organization uses the NICE CXone system. We use it in tandem with the Ring Central phone system. It used to make calls, receive calls, and monitor calls. It is a pretty reliable system and as a technician, I find it very simple to troubleshoot. It is not the type of system I think a smaller company would need, but any company interested in phone analytics with over 200 employees should consider this system.
Pros
- Organize Phone Queues.
- Provide Quality Call Analytical Data.
- Works well with email parking system.
Cons
- The system could be more stable it does have a few glitches.
- The system interface is simple which is good, but I wish it integrated with Outlook or was less intrusive.
- The system interface could be more organized.
- It has increased our analytical accuracy.
- It has given a reliable system to monitor phone calls.
- It has given us very good vertical growth.
Do you think NICE CXone Mpower delivers good value for the price?
Yes
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
Yes
Did implementation of NICE CXone Mpower go as expected?
Yes
Would you buy NICE CXone Mpower again?
Yes
Comments
Please log in to join the conversation