NICE CXone is a very nice system!
November 01, 2021
NICE CXone is a very nice system!

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
Our whole organization uses the NICE CXone system. We use it in tandem with the Ring Central phone system. It used to make calls, receive calls, and monitor calls. It is a pretty reliable system and as a technician, I find it very simple to troubleshoot. It is not the type of system I think a smaller company would need, but any company interested in phone analytics with over 200 employees should consider this system.
- Organize Phone Queues.
- Provide Quality Call Analytical Data.
- Works well with email parking system.
- The system could be more stable it does have a few glitches.
- The system interface is simple which is good, but I wish it integrated with Outlook or was less intrusive.
- The system interface could be more organized.
- It has increased our analytical accuracy.
- It has given a reliable system to monitor phone calls.
- It has given us very good vertical growth.
The software has been customized for us to monitor our employees actively throughout our workdays. The data recorded allows us to use the information for very accurate employee assessments. Employees are able to monitor their own analytics throughout the day. We created groups to divide calls into tiers based on the skill attributed to the user. This makes sure that now only do the user calls get directed by their queue, but they also only get skill in their skill group adding a filter system to the queue.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes