NICE CXone is more than nice, its GREAT!
November 02, 2021
NICE CXone is more than nice, its GREAT!

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE [CXone] at AON to check call quality, take inbound sales calls for our customers, keep track of Agent availability, as well as to organize team meetings, make outbound calls, communicate and relay necessary information or provide assistance with ongoing issues/provide support for anyone that is active in a call. In other words, we couldn't complete our job without NICE [CXone].
- Receive and place calls.
- Allow for call quality check.
- Organize team meetings.
- More options.
- Easier functionality.
- Better organization.
- Keeps information organized.
- Allows for smooth inbound and outbound calling.
- Provides scripts without delay and allows flow to be established smoothly.
NICE [CXone] is detrimental to our job as Health, Life, and Medicare agents because it provides us with proper scripting, which allows us to move a call forward without hesitation or risk of liability. It also allows us to easily establish rapport with a customer, making dead airless common and ice breakers not as necessary.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes