Overall Satisfaction with NICE CXone (formerly NICE inContact)
Used company-wide for call center and receiving and sending emails. It addresses ease of communication between employees and with customers. It is used to facilitate communication between all parties and helps to bridge the gap creating ease of use and ease of transfer of ideas and creating a close-knit company.
- Ease of communication.
- Transfer of ideas.
- Sharing of data.
- Make outbound calls while reading emails easier.
- Allow for individual to screen call and answer if available.
- Allow for personalized outgoing voicemail message.
Do you think NICE CXone delivers good value for the price?
Are you happy with NICE CXone's feature set?
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
Would you buy NICE CXone again?