Does the job at scale
November 04, 2021
Does the job at scale
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
This is our telecom solution for our entire organization. It's the backbone for all our customer interactions.
- Allows new users to be added easily.
- Call and Screen Recording Functionality.
- Robust API for integration.
- Needs more flexibility in QA reporting.
- Needs better control over inbound call distribution.
- Needs better reporting in general.
- This was a lateral move, we hope to develop integration with our CRM which would allow for improved ROI.
We've gained efficiency in our claims handling through CRM integration with our ERP.
Yes - Siemens Openscape solution.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
No
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes