Item: NICE CXone
Rating: 9
Author: Daji Burch

Use Cases and Deployment Scope

Used to take calls with homeowners and professionals.

Pros and Cons

Connect to customers.
Clear app instructions.
Easy to use.

Sometime crashes.

NICE CXone provides great security and a easy platform for my business to get in contact with consumers. The impact it has had is having a clear transfer log for easy transfers to different departments. NICE CXone has also impact the business by making everything easy to access and navigate while on calls so that agents can get the customers the results they need in a timely fashion.

Usability

I give this rating because NICE CXone is a great and easy-to-use system with lots of great features however it often crashes and glitches during calls and causes you to have to restart your computer or the system.

Reporting Capabilities

Have had no issues with reporting.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Other Software Used

CallConfirmLive!, iManage Records Manager, DataTrans Solutions WebEDI

Likelihood to Recommend

NICE CXone is good for big or small companies trying to get connected with customers. Not suitable for a company with an extensive software.

Easy to Use Software

Overall Satisfaction with NICE CXone (formerly NICE inContact)