Easy to Use Software
November 04, 2021

Easy to Use Software

Daji Burch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE CXone (formerly NICE inContact)

Used to take calls with homeowners and professionals.

Pros

  • Connect to customers.
  • Clear app instructions.
  • Easy to use.

Cons

  • Sometime crashes.
NICE CXone provides great security and a easy platform for my business to get in contact with consumers. The impact it has had is having a clear transfer log for easy transfers to different departments. NICE CXone has also impact the business by making everything easy to access and navigate while on calls so that agents can get the customers the results they need in a timely fashion.
I give this rating because NICE CXone is a great and easy-to-use system with lots of great features however it often crashes and glitches during calls and causes you to have to restart your computer or the system.
Have had no issues with reporting.
Not Sure

Do you think NICE CXone delivers good value for the price?

Not sure

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

NICE CXone is good for big or small companies trying to get connected with customers. Not suitable for a company with an extensive software.

NICE CXone Feature Ratings

8.2
Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
9
Call forwarding
9
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
Interactive voice response
7
REST APIs
7
Call scripts
Not Rated
Call tracking
6
Multichannel integration
6
CRM software integration
Not Rated
7.9
Inbound call routing
10
Omnichannel inbound routing
Not Rated
Recording
10
Quality management
5
Call analytics
Not Rated
Historical reporting
10
Live reporting
10
Customer surveys
6
Customer interaction analytics
4
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

More Reviews of NICE CXone

  1. Home
  2. Contact Center Software
  3. NICE CXone Reviews
  4. User Review of NICE CXone