Best platform to check the performance reporting
November 08, 2021
Best platform to check the performance reporting
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use the NICE CXone application for downloading the data for call center reporting. The call center uses this application for taking calls and for disposition. Multiple level reporting we get from NICE CXone helps in the better functioning of the business. It also helps the business to work properly. Different sent of reporting.
- Skill level report.
- Calls Handling.
- Disposition
- Aux report.
- Agent level report.
- Old data in one go.
- Help daily reporting.
- Help to know revenue earn.
- Help to check the performance of Business.
NICE CXone has a really good option to create our own reporting in custom reports which helps us to pull the data in a way we want specific data with specific fields.
Not Sure
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes