Item: NICE CXone
Rating: 9
Author: Jose Perez

Use Cases and Deployment Scope

Is being used to receive calls from customers so we can provide the customer. Also is used internally so we can contact between employees.

Pros and Cons

Provides a great report of the call that were not answer.
Gives a fast access to the users that are in the company.
Provides a understandable platform.

The way the chats are received will be a great are of improvement.

Return on Investment

Makes my job of communicating with my customers easier.

Customization

The reports and the platforms are very easy to manage and provide an understandable report.

I might say is a great tool and easy to use, the great part of it is that is multifunctional and helps to make more than one activity at the same time. In our case, it helps us to send surveys to the customer, get reports, collect data and receive contacts.

Reporting Capabilities

As I specify before the great part of NICE CXone is the reports. It collects data in a fast and easiest way to be understood by anyone.

Products Replaced

Not Sure

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

When getting a report of the contacts of the day it is a great tool, but when a chat is received there is a link that always opens, and that's really annoying.

NICE CXone is the future of contacts

Overall Satisfaction with NICE CXone (formerly NICE inContact)