Overall Satisfaction with NICE CXone (formerly NICE inContact)
Our organization utilizes the tool of NICE CXone to make and receive calls from our customers looking for excellent customer service, sales, offers, general questions, and solutions to their inquiries. NICE CXone is of great help in receiving and attending all the aforementioned calls, used by all of our departments.
- Easy to use.
- Provides detailed call information.
- Includes great call resources.
- Issues transferring calls.
- Slow at times.
- Could include more features, like a mute button.
- Allows us to provide excellent customer service.
- Allows us to follow up on sales and make commitments to each caller.
- Problems transferring calls makes callers uneasy.
The ability to customize and adapt the software to your organization's needs is what we appreciate most about NICE CXone. This gives us the flexibility to adapt to each customer and provide the best solutions depending on the issues at hand. We have extensively customized the software to best suit our needs.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes