NICE CXone almost as NICE as it sounds
November 09, 2021
NICE CXone almost as NICE as it sounds
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE [CXone] every day in our work. It is used by a number of departments in our company. The greatest function is the single sign which allows us to sign into one program instead of multiple that we did previously. It has been successful so far, it would be great if they could fix audio issues with other programs such as zoom and Microsoft teams. This has caused many problems, if it were fixed this would make it an even greater program.
- Single sign on.
- Ability to answer direct calls while on a call.
- Ability to oversee calls live and in the database.
- Audio issues with other programs.
- Conference/transfer issues.
- Overhauled call processes into one system.
- Implementing caused lots of tech issues and upset customers from dropped calls/audio issues/etc.
We have customized scripts, integrated programs, and other aspects of our software. It has allowed us to place everything into one program. There were many tech issues getting it implemented and issues continue to arise. I think that it has made our employee's jobs easier over time but could have done a better job with getting us ready tech-wise.
Yes - Jabber, Finesse; We had multiple programs and were able to get everything in one place with NICE [CXone].
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
No
Would you buy NICE CXone again?
Yes