Item: NICE CXone
Rating: 9
Author: Joseph Ramirez

Use Cases and Deployment Scope

NICE CXOne is easy to figure out, the interface is friendly and easy to understand and it's also very simple, I love the fact it shows the exact number of calls that are waiting to be attended in the Queue. There are also many useful tools that this marvelous software brings to us for tracking calls, chats, and any other form of contact.

Pros and Cons

Tracking your contacts.
Keep you updated about your queues.
Easy to use and friendly interface.
Almost everyone can use it.

Custumization.
There are some bugs that can be fixed.
Calls are coming laggy sometimes.

Return on Investment

Made us happy to have a better tool for our business.
Our staff is having a better overall performance since implemented.
Is cheaper and more useful than other softwares.

Customization

It's easy to personalize our call scripts for every campaign we handle. Since we handle a lot of accounts we have the need to customize opening call scripts or chats this has not been an inconvenience since is easy to set up using this software; our clients are happy and we are happy to use NICE CXOne.

Usability

I give it a 9 since nothing is perfect in this life, however, NICE CXOne manages to be a good software for a daily basis job, and company like the one we share here; it's friendly and its software allows us to deliver a good product, service, and satisfaction to our customers, staff and co-workers.

Reporting Capabilities

The only thing I can complain about NICE CXOne is the lack of customization about the colors or names. other than that, the way you can access your reports or personalize them is a piece of cake for all of us; I can say the same thing for export reports or access to real-time dashboards.

Products Replaced

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Other Software Used

Outlook4Gmail, Microsoft Access, AttaainCI

Likelihood to Recommend

For example, we receive and handle a very large amount of calls, chats, emails, and other forms of contact; this software is well suited since you are never overwhelmed by the things you see on your screen, is very simple to use, and to handle the contacts to provide world-class customer service.

NICE CXOne is all you need to grow up as a formidable company

Overall Satisfaction with NICE CXone (formerly NICE inContact)