Overall Satisfaction with NICE CXone (formerly NICE inContact)
As a group sales coordinator, we need to have reliable software to use for doing outbound calls. And our company did a great job in choosing Nice CXone as the main software for auto-dialing. We are very satisfied with this product because it helps us to do our job easily and effectively.
- Auto dialer.
- Inbound call.
- Outbound call.
- Choice of color.
- Choice of tone.
- Realtime update of status.
- Agent productivity.
- Agent urgency to answer calls.
- Lite. No need VPN to use it outside the US.
Honestly, I will leave it with the other reviewers. I am just a regular employee taking in calls and receiving calls. That's the job of analysts, QA, and team leads.
Yes - We use Avaya and Cisco Finesse altogether and that is really exhausting. We need to use a VPN in able to log in to that dialer and that is really time-consuming. Very laggy. I cannot recommend it to other business owners out there. It's not really practical to buy.
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes