Perfect for you.
May 02, 2022
Perfect for you.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use Nice inContact as the tool for incoming calls and outgoing calls. Nice inContact is a very important tool for us because here we can address customers' concerns and so we can provide better service and satisfy their needs using this Nice inContact. For me, it is very useful.
- Incoming calls
- Outgoing calls
- History of the calls
- Make a schedule
- Make it more faster
- Add some more features like options or finding country codes when making an outbound call.
- Make it more personalize like changing the background color.
- This helps increase company's revenue.
- Attracts more customers.
- User friendly
- Easy to use
Nice inContact provides quality calls. This means this provides and attracts customers. The admins can easily determine the quality of the call because of its nice features such as the quality of the call, the line is very clear and you can easily determine the concern of the caller because of its high-quality sound.
Yes - We used to use Finesse Cisco for making calls before. But as we experienced the quality and effectiveness of Nice inContact we learned and understand the importance of it such as having a better quality of calls, more features, and Nice inContact is even faster based on my own experience
Do you think NICE CXone delivers good value for the price?
Yes
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes