1. Home
  2. Contact Center Software
  3. NICE CXone Reviews
  4. User Review of NICE CXone
inContact Childcare Review
March 27, 2020

inContact Childcare Review

Nakkia Mack | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with NICE inContact CXone

It is being used by the Customer Service Department of a childcare industry to help sales calls to potential customers. It helps support our department's goals.
  • Agent management support
  • Agent dashboard
  • Live reporting
  • Call quality
  • call analytics
  • Customer satisfaction
We have customized our dashboards to help manage and support agents.
The usability is great and user-friendly.
The reporting is great and gives you the ability to customize it for your company's needs.
Yes - Star2Star Phone System
InContact provides management support.

NICE CXone Feature Ratings

10.0
Agent dashboard
10
Validate callers
10
Outbound response
10
Call forwarding
10
Click-to-call (CTC)
10
Warm transfer
10
Predictive dialing
10
REST APIs
10
Call scripts
10
Call tracking
10
Multichannel integration
10
CRM software integration
10
10.0
Inbound call routing
10
Omnichannel inbound routing
10
Recording
10
Quality management
10
Call analytics
10
Historical reporting
10
Live reporting
10
Customer interaction analytics
10
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated