Try It, You Will Be Impressed
March 29, 2020
Try It, You Will Be Impressed
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use NICE CXZone as the method for agents to jump on and answer calls. I like this system over anything else I have seen, as an agent can jump on quickly to grab a call without multiple systems and passwords to slow you down. Real-time access and timekeeping are essential. I would recommend others to try this product. What have they got to lose? My guess is you will never go back to other systems.
Pros
- Quick access without lengthy passwords and login time.
- Handles time keeping and call handling well.
- Ease of use I haven't seen anything better.
Cons
- Design: graphs could look more modern instead of old block style.
- Time lag sometimes in switching categories.
- Sometimes it just creates an error and bumps you out.
- Better notification if you have been logged off of the screen isn't in front you may not notice.
- Agents can answer calls quickly.
- Easy access not multiple log ins or passwords.
- Helps with call reporting.
Not Sure
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