Get our scoop
March 31, 2020
Get our scoop
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is used across the agency.
- The dashboard provides remote monitoring.
- Good remote access.
- Ability to build new skill sets fairly easily.
- Difficult to build custom reports.
- Supervisor monitoring is hard.
- Can’t hear chat notifications.
- It has been overall positive.
We have created custom skills, custom auto attendant messages, custom reports.
Yes - Cloud 9