Best solution for a remote workspace
April 01, 2020
Best solution for a remote workspace

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use it for our Contact Center team but have it set up for us to use the product across our entire organization if need be.
- Strong cloud-based solution.
- Reporting and analysis.
- Intuitive for the end user.
- Improve CPI compliance, masking of sensitive information (automated option vs manual).
- Improve the Tech process when submitting a ticket for trouble shooting issues.
- WFM option that's more flexible to adapt to unique business needs and not just offer your call center legacy options.
- Improved OKR's.
We have to white label for most of our clients, this product makes it easy to do so and improves CX.
Yes - Would rather not share. It was an inferior product compared to NICE inContact.