NICE inContact CXone: A game changer

We implement NICE inContact CXone for call center companies. It is a very easy to use platform and we are able to customize it for small starter companies to large already established companies. The platform is efficient and thorough. Teaching people this platform is incredibly easy to people who have never even worked with call center software before. The call quality is perfect and the reporting is also very customize-able. Anything you need, this platform seems to show up for that. I enjoy being able to use it.

Creating customized reports for companies is one of the best parts of this platform. Anything that your company needs, you can customize a report to come to you. No searching for data or being overwhelmed with data you don't need just to get to what you need.