NICE inContact CXone is sweet!
May 15, 2020
NICE inContact CXone is sweet!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact is used across our head office team in a call center environment. The platform is used daily for customer interaction, reporting, and accountability to ensure our teams are on point and meeting customer demand. CXone is simple and reliable for our teams and management and it has become central to our organizations success in customer management.
- Reliability - We can count on the platform daily
- Support - The platform has great self-help and tech support when needed
- Simplicity - The platform is very intuitive
- I can't think of any areas for improvement.
- Overall positive impact as we use the software for agent tracking and accountability.
Our managers and administrations have the flexibility to customize the software according to their business needs. What impact this has this had on our business? All aspects of our call center have been impacted in a positive way. Mostly as it relates to agent accountability and metrics reporting whereas we can customize anything we need.
Yes - Yes, the prior phone software. That is all though. The old software was not as reliable and reporting was not effective at all. We were looking for reliablity and found it in NICE inContact CXone. We've had the platform for 2 years now and can understand why you are the preferred choice for professional call center software.