Big fans of NICE inContact CXone
August 14, 2020
Big fans of NICE inContact CXone
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use Nice inContact CXone on our Patient Support center (call center), and it allows us to effectively communicate with our patients across many channels. We take advantage of everything NICE inContact has to offer including ACD call routing, surveys, Quality Management Systems, dashboards, outbound dialers, etc. We are in the process of implementing WFM as well.
- Service and Support
- Solution-oriented
- Very thorough sales process
- Quicker implementaion
- More complex reporting dashboards
- End-user training on Studio
- We are much better equipped to support our patients.
- We've experienced increased revenue due to our ability to answer more calls.
We utilize a NICE inContact partner for reporting--Clearview. This is a very effective tool and their live dashboards are completely customizable.
Yes - Aspect - we found Aspect to be a very poor solution overall.