The inContact platform is simple and reliable - allowing us to focus on everything other than the phones
September 09, 2020
The inContact platform is simple and reliable - allowing us to focus on everything other than the phones
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
Timm Medical uses the platform for our customer service/support department and manufacturing facility in Kansas will use it for compliance purposes, product complaint calls, etc.
- Dashboard manipulation is user friendly.
- IVR messaging is simple to change/update on the fly.
- Professional Services Team is an outstanding resource for difficult changes, and having a dedicated person saves time and provides continuity.
- The ability for lower level users to see the dashboard - the call volume, the calls in queue - as I understand it now, my users must be set to admin to see the live activity.
- Ability to remove all VM's that show a recorded time of under 4 minutes (or a threshold), given most at this time stamp are blank, but still require an agent to manually open, listen, delete, save, wrap up code...
We have both - personalized call scripts have helped us stay connected with customers on frequent business changes, hour changes, etc.
Yes - Interactive Intelligence