NICE IS NICE!
September 20, 2020
NICE IS NICE!

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
My company no longer uses it, but when we did use it, it helped us manage our agent's times on the phones as well as direct which skills were going where. It also helped manage our employee's time and we were able to track how long they were on calls, what types of calls they were, and average talk time.
Pros
- Agent reports
- Time stamp
- Recordings
Cons
- System not going down as much.
- Helped us answer calls quickly.
- Able to find recordings and assist quickly.
- Able to change skills fast.
This is really important and I feel like your sister made this very easy. It allowed us to make a lot of adjustments, especially when we had team changes. It made it easy for us to break up our teams into different groups as well based on special skills they might’ve had, which makes it easier to manage them. I also love that you can switch between other supervisor's dashboards so easily.
Comments
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