Overall Satisfaction with NICE inContact CXone
inContact was used at our company for our contact center solution in the call center or customer care team at SoClean. Both the in-house and outsourced ones.
- It may be a good product, but wasn’t a good fit for us and the size of our company.
The platform was very old feeling and burdensome to use. As well very few of the components of it made a cohesive platform.
We had a hard time with our account rep. The position was changed several times in not two short years, it made building a relationship difficult. Platform had frequent outages some lasting days of end, with little to no updates from support.