My Daily use of NICE inContact Software
October 07, 2020
My Daily use of NICE inContact Software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE is being used by our organization to connect the entire team together. We are able to call each other on NICE and solve customer service disputes, such as billing and wager info. NICE is great because it needs little training to know how to work the platform. As a new hire, I was able to figure the software out pretty easily. NICE is used within our department but it is also used within our company as a whole. Each department has its own system so we could stay on task and be more organized. Our department is customer service with about 100-200 team members on board that address mainly customer billing and wager disputes.
- User friendly: Very simple to get started with and understand.
- Connection: Easily get the whole team connected for projects.
- Access: Ability to show the statuses of co-workers.
- Calling: Able to call upper departments for assistance.
- Screen time: Sometimes the screen times out when not active.
- Not able to guarantee everyone is using the software.
- Works better through desktop than mobile.
- Collection of funds from money owed: positive.
- Being able to connect the entire team, no additional phone plan: positive.
- Training new team members to use the system: negative.
Not Sure