This is a NICE system to have!
October 06, 2020
This is a NICE system to have!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use NICE inContact CXone to speak to our donors that call in for interviews. It is being used by our department as well as other departments across our organization. This allows us to work remotely during this pandemic and still speak and engage with our clients and donors.
- Records calls
- Tracks calls
- Great connections
- Quickly fixes any issues
- I have no complaints!
- This is positive because we can use this at home during the pandemic.
- Meets expectations
We have customized our dashboard for only our department which allows us to track all incoming and outgoing calls for just our team. This has allowed us to focus more on our clients and donors to help better assist their needs. It has helped the business as a whole in allowing a virtual working experience during this pandemic.
Yes - Avaya